Frequently Asked Questions

done77 is strictly for adults. You must be at least 18 years of age, or the higher minimum age required by the operator's licensing jurisdiction, to register and use the platform. Age verification is mandatory as part of the KYC process before full account access is granted. Users found to be underage will have their accounts permanently closed.

No. Each user is permitted to hold one registered account on done77. Creating multiple accounts — whether using different names, email addresses or payment methods — is strictly prohibited and constitutes a breach of our Terms and Conditions. Any duplicate accounts discovered will be closed and associated balances may be forfeited.

To complete KYC on done77, you will need to submit a valid government-issued photo ID — such as your Pakistani CNIC, passport or driving licence — along with a recent proof-of-address document dated within the last three months, such as a utility bill or bank statement. Additional documentation may be requested at the discretion of the compliance team.

Most KYC verification requests are processed within 24 to 48 hours of submitting clear, legible documents. During busy periods — such as the PSL season — processing may take slightly longer. You will receive an email notification once your account is fully verified. Incomplete or unclear documents will be returned with a request for resubmission.

To change your registered email address, contact done77 support with your current account details and the new email address you wish to use. Verification steps will apply before any change is processed. Usernames are generally fixed after registration. Contact support at [email protected] if you have a genuine reason for requiring a change.

The available deposit methods are displayed in the live cashier at the time of transaction. Familiar Pakistani payment references include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as cryptocurrency options such as BTC and USDT. These are referenced for contextual familiarity — their availability for online gaming transactions depends on each provider's own policies and applicable local regulations.

Minimum deposit amounts vary by payment method and are displayed in the live cashier before you complete a transaction. For PKR-based methods, the minimum is typically a small amount to allow new players to explore the platform without a large upfront commitment. Check the cashier for current limits, as these can change based on your account tier and verification status.

Withdrawal processing times depend on your chosen method and your account's KYC status. Once a withdrawal request has been approved by the done77 compliance team — typically within 24 hours on business days — the funds are dispatched to your selected payment method. Processing by the payment provider may add additional time depending on the method used.

done77 does not charge platform fees on standard deposits or withdrawals. However, your payment provider may apply its own transaction charges or currency conversion fees, particularly if the transaction is processed in a currency other than PKR. Always check with your payment provider before initiating a transaction to understand any applicable fees on their end.

Withdrawals can be delayed if your KYC verification is incomplete, if there are pending wagering requirements on bonus funds, or if the compliance team requires additional documentation for AML review. If your withdrawal has been declined, check your account messages for a specific reason or contact support at [email protected] with your transaction reference for a detailed explanation.

PKR is supported as a transaction currency through applicable payment methods displayed in the cashier. Where a method supports PKR-denominated transactions, amounts will be shown and processed in Rupees without an intermediate currency conversion. For methods that process in a different base currency, the applicable exchange rate at the time of the transaction will be applied.

done77 covers a broad range of online gaming categories, including slot games from leading software providers, live casino tables — baccarat, roulette, blackjack and game-show formats — virtual table games, and a comprehensive sportsbook covering cricket, PSL T20, ICC tournaments, football, UFC and other major sports. The full games library is accessible from the main navigation after login.

Yes — done77's sportsbook includes markets on Pakistan cricket, including PSL T20 fixtures, ICC tournaments, bilateral series and domestic events. Live in-play betting is available during matches, with odds updated in real time. Bet types include match winner, top batsman, over/under totals and more. Check the sportsbook for current available markets during the active cricket calendar.

Live casino games are streamed in real time from professional studios, hosted by trained dealers. You join a table, place bets through the on-screen interface and watch the action unfold via HD video. Games include live baccarat, roulette, blackjack, teen patti variants and popular game-show formats. A stable internet connection is recommended for the best live casino experience.

All games available on done77 are sourced from licensed software providers who use certified Random Number Generator (RNG) technology, independently audited for fairness by recognised testing laboratories. RTP (Return to Player) percentages are published within each game's information panel. Live casino outcomes are determined by physical actions — a real wheel spin or real card draw — overseen by trained dealers.

Many slot and virtual table games on done77 offer a demo or free-play mode that allows you to explore the game mechanics, paytables and bonus features without wagering real money. Live casino games and sportsbook markets require real-money play. Demo mode is a great way to get comfortable with a new game before committing PKR from your account balance.

done77 offers a welcome bonus to new registered and verified players on their first deposit. The specific bonus amount, percentage match and wagering requirements are displayed on the Promotions page and in the welcome email sent after account verification. All bonuses are subject to terms including a wagering requirement multiplier and expiry period that must be met before any associated winnings become withdrawable.

A wagering requirement — sometimes called a rollover or playthrough — specifies how many times a bonus amount must be wagered before the funds can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets before the bonus converts to withdrawable cash. Requirements and eligible games are stated in each promotion's specific terms.

Most done77 bonuses are applied automatically when the qualifying conditions are met — such as making a minimum deposit within the promotional period. Some bonuses require you to enter a promotional code in the cashier before completing the deposit. Check the individual promotion's terms on the Promotions page for exact claiming instructions. If a bonus has not appeared after qualifying, contact support with your transaction details.

No. Bonus funds are not withdrawable until the stated wagering requirement has been fully completed. If you request a withdrawal before meeting the requirement, the bonus and any associated winnings will typically be forfeited, and only real-money deposits (minus any amounts already wagered) may be eligible for withdrawal. Always read the specific bonus terms before accepting a promotional offer.

Yes — all done77 bonuses carry an expiry period, clearly stated in the promotion terms. If the wagering requirement is not completed before the expiry date, the bonus balance and any winnings generated from it will be automatically forfeited. Expiry periods typically range from 7 to 30 days depending on the promotion. Set a reminder when you claim a bonus to track your progress against the requirement.

done77 uses 256-bit SSL/TLS encryption for all data transmitted between your device and our servers. Stored personal data is protected by industry-standard encryption and strict access controls. done77 does not sell or rent your personal information to third parties. Full details of how we collect, use and protect your data are set out in our Privacy Policy.

done77 provides a full suite of responsible gambling tools, including deposit limits, loss limits, session time limits, reality check notifications, cooling-off periods and self-exclusion. All tools are available from your account settings or by contacting support. Self-exclusion requests are binding and processed within 24 hours. Full details are on our Responsible Gambling page.

To request a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", stating your registered email address and preferred exclusion period (6 months, 1 year, 3 years, 5 years or permanent). Your account will be suspended for gaming within 24 hours of identity verification. Self-exclusion is binding — it cannot be lifted before the expiry date under any circumstances.